Privacy Policy

1. Who We Are

N&Y Community Wellness Center Corp. ("N&Y," "we," "us," or "our") is a Joint Commission Accredited behavioral health provider located at 11009 SW 186th St, Cutler Bay, FL 33157. This Privacy Policy describes how we collect, use, disclose, and protect information obtained through this website (nycommunitywellness.com).

This policy covers our website only. For information about how we handle your protected health information (PHI) as a healthcare provider, please see our HIPAA Notice of Privacy Practices.

2. Information We Collect

Information you provide directly: When you submit an appointment request through this website, we collect your name, email address, phone number, the service you are inquiring about, your preferred appointment date, and any additional notes you choose to provide.

Information collected automatically: We do not use Google Analytics, advertising trackers, or third-party marketing pixels. Our website does not set non-essential cookies. hCaptcha (used to prevent spam form submissions) may set a strictly functional session cookie required for its operation.

3. How We Use Your Information

Information submitted through the appointment request form is used solely to:

• Respond to your inquiry and confirm or schedule an appointment
• Contact you regarding your requested service
• Verify your insurance benefits at your request

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Store and Protect Your Information

Appointment request submissions are transmitted via encrypted SMTP (TLS) to our administrative email account. We do not store form submission data in a database on this website. Your information is retained in our internal records only as long as necessary to provide services or as required by law.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

5. Florida Privacy Rights

Under the Florida Information Protection Act (FIPA), Florida residents have the right to know what personal information we hold about them and to request correction or deletion of that information. To exercise these rights, contact us at hello@nycommunitywellness.com.

6. Third-Party Services

This website uses the following third-party services:

• hCaptcha — bot prevention on the appointment form. hCaptcha's Privacy Policy applies.
• Google Maps — embedded map on our contact section. Google's Privacy Policy applies.
• Google Fonts — typography. Fonts are loaded from Google's CDN.

7. Children's Privacy

This website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information through this site, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of the website after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights: